The Rise of the Touchscreen – Design Implications

By Will Price, 18 Oct 2011

A number of new and notable touch screen items hit our radar recently.  As these sophisticated devices gain in popularity, expect design to move with the times.

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3 Excellent Reasons Travel & Tourism Businesses Should Be On Facebook

By Heehaw, 14 Oct 2011

Businesses in the Travel & Tourism Sector should be in the middle of preparing their marketing campaigns at the moment to meet the predictable customer rush in January. So we thought it would be nice to post some thoughts on … Continue reading →

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Feedback from UK Customer Experience Conference

By Joe Knops, 12 Oct 2011

On Tuesday Heehaw attended the UK Customer Experience Conference at the EICC.  Here’s what we learned: As technologies and products become more and more generic it is often only the customer experience that differentiates anyone from their competitors.  This means … Continue reading →

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4 Top Tips to Bolster Business from Predictable Behaviour

By Heehaw, 6 Oct 2011

In our last post we talked about how people’s predictable whinging over the Facebook changes should be a lesson in managing expectations when re-designing websites.  Here we remind you that while humans have a herd mentality, we are not sheep.  … Continue reading →

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Facebook Updates are a Lesson in Managing Expectations

By Heehaw, 3 Oct 2011

So Facebook have rolled out another tranche of updates.  Cue the whinging. The fact is that people are like the Tory party: they don’t react well to change.  It doesn’t matter if change brings improvement; familiarity makes things easy.  People … Continue reading →

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